e-Services Provided by the Florida Department of Revenue

e-Services Provided by the Florida Department of Revenue

e-Services Provided by the Florida Department of Revenue

childsupport eservices - Child Support Enforcement

    Child support case information
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    Pay child support


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New Child Support Payment Cards

​​We have improved our options for parents to receive child support payments. If you were previously receiving payments on our Florida Debit MasterCard, you should have recently received your new smiONE Visa Prepaid Card in the mail. You should activate your new card immediately in order to have access to your money. If you have not received your new card or you would rather receive child support payments by direct deposit, please contact the Florida State Disbursement Unit at 1-877-769-0251.



Help Topics

·         What is Child Support eServices?

·         Who can use Child Support eServices?

·         Terms of Use for Child Support eServices

·         Why do you ask for my personal information?

·         Protecting Your Privacy

·         How to Register for eServices

·         Username Requirements

·         Username Security

·         How to Login to eServices

·         Password Security

·         Changing Your Password for eServices

·         Managing Your Security Questions and Answers

·         Viewing Your Information At-a-glance on the Home Dashboard

·         Viewing Your Payments in eServices as the Parent Who is Due Support

·         Viewing Your Payments in eServices as the Parent Who Owes Support

·         Viewing Your Payment Details in eServices as the Parent Who is Due Support

·         Viewing Your Payment Details in eServices as the Parent Who Owes Support

·         Searching for Specific Payments on the View Payments Page as the Parent Who is Due Support

·         Searching for Specific Payments on the View Payments Page as the Parent Who Owes Support

·         Viewing and Sorting Your Payments in the Payment Details Table

·         Printing Your Payments from the View Payments Page

·         Viewing How You Receive Your Payments as the Parent Who is Due Support

·         Viewing Your Cases in eServices

·         Viewing Your Support Orders in eServices

·         Updating Your Addresses in eServices

·         Viewing and Managing Your Employment Information in eServices

·         Updating Your Contact Information in eServices

·         Switching Your Account View for Parents Who Have a Case in Which They Owe Support and a Case In Which They Are Due Support

·         How to Sign Out of eServices
What is Child Support eServices?

Child Support eServices is a secure online web application that allows you to:

·         View and update your contact information (e.g., address, phone numbers, email)

·         View and manage your employment information   

·         View your case details and recent case actions

·         View your support order information

·         View and print your payment information
Who can use Child Support eServices?

Parents, caregivers or alleged fathers of a child who are receiving child support services directly from one of the following can use Child Support eServices:

·         The Florida Department of Revenue

·         The Miami-Dade State Attorney’s Office

·         The Manatee County Clerk of Courts

Customers who use eServices must also agree to the Terms of Use for Child Support eServices.
Terms of Use for Child Support eServices

You agree to protect your username and password, access only your own personal information, and to the best of your knowledge provide true and correct information. By accessing this site, you agree to comply with these terms each time you logon, view, add, or change information made available on the site. We reserve the right to take away the access of any user. Unauthorized access to information on this site is a violation of Florida law and may result in criminal prosecution. Fraudulent use of personal identification information concerning another person is a third degree felony under section 817.568, Florida Statutes, punishable by a fine of up to $5000 and up to five years in prison.
Why do you ask for my personal information?

We ask for your personal information to make sure you get access to your case information. It also prevents other people from trying to access your information.
Protecting Your Privacy

Your personal information is confidential. We will only use it for official business. Please read the Florida Department of Revenue Privacy Notice to learn how your personal information is protected and used.
How to Register for eServices

To register for eServices, you must have:

·        An active case

·        An active mailing address

·        An active email which matches the email address we have on file for you

Click on the Register button from the eServices website. Complete the information on all the registration screens. All information we ask for is required. Do not skip any information.

Registering for eServices is a two-part process. First, you will complete the eServices registration and create your username.   We will check the data you entered and tell you if we are able to find your case or cases. If we do find a case that is eligible for eServices, you will see a Registration Confirmation screen.

Next, you will be sent an email with a link that will only be active for 24 hours for you to complete the registration process. If you do not click the link within 24 hours, you will need to register again. This link will direct you back to our site so you can create your password and set up your security questions and answers in case you forget it or get locked out in the future.

The username you create during registration is required every time you sign in to use eServices and access your personal case information. Keep it secure along with your password. If you forget your username or password at any time, you can use the Forgot Username or Forgot Password buttons on the Login page.

Contact us if you have questions about registration.
Username Requirements

You must create a username of your choice to register for eServices. Your username may only contain letters, numbers, a hyphen (-), underscore ( _ ) or a period ( . ). Your username must not contain spaces, blanks, be longer than 20 characters or end with a period (.).
Username Security

If you forget your username at any time you can use the Forgot Username button on the Login page.

Remember your username and keep it secure.
How to Login to eServices

To login to eServices you must have:

·        A valid username and password

Click on the Login button from the eServices website. Enter your username and password. Click the Login button.

·        If your username and password are accepted, you will be taken to your Home Dashboard.

·        If your username and password are not accepted, you will receive an error message.

·        If you are both a parent who is due support on one case and a parent who owes support on another case, you will have access to both cases and will be prompted to choose whether you want to login as:

·        Parent who is due support

·        Parent who owes support

If you forget your username or password at any time, you can use the Forgot Username or Forgot Password buttons on the Login page.
Password Security

Every time you sign in to Child Support eServices, you have seven tries to enter the correct password.

1.      If you enter a wrong password five times, you will get an error message to try again.

2.      If you enter a wrong password a sixth time, you will get an error message and warning that you have one more chance before your account is locked. Unless you are sure you will get it right the seventh time, you may want to click the Forgot Password button to change your password. You must correctly answer two of your security questions before you can change your password.

3.      If you enter a wrong password the seventh time, you will be directed to the Forgot Password page where you can reset your password.

Remember your password and always keep it secure.
Changing Your Password for eServices

If you forget your password, you can change it by clicking the Forgot Password button on the eServices Login page. You will need to answer two of your security questions to be able to change your password.

It is good practice to change your password periodically. To change your password at any time, simply login to your eServices account and click the Change Password link under the Personal Information section.

Anytime you change your password, the password you choose must meet the following requirements:

·         Must be between 8 and 32 characters long

·         Cannot have blank spaces

·         Must include at least one of each:

o    Upper-case letter

o    Lower-case letter

o    Number

Some examples of bad passwords are:
    johnsmith
    1Apple
    my dog is cute
Managing Your Security Questions and Answers

When you first login you'll be prompted to set up security questions and answers to your new eServices account.

·        You can select up to 3 different security questions. You should not choose questions and answers other people will know. If another person knows your personal information, provide an answer that only you will know.

These questions and answers will allow you to change your password whenever you forget it or would like to change it for security reasons. Keep your answers in a secure place. You will need them if you forget your password.

You will need to remember the answers which you give, exactly how you answered them, meaning if you use a capital letter in your answer, you will need to type your answer exactly like that when you are answering your questions to reset your password.

Carefully consider the questions you choose and the answers you give to help protect your information. Choose questions that you don't think anyone else will know, or questions for which anyone could easily find the answer.

To make your questions even more secure, use answers that are not necessarily correct, or add extra words to your correct answers, so someone who knows you cannot guess them. For example, if the question is, "What is your favorite color?" and the answer is "blue", make the answer "awesome blue" instead, or to be even more secure make the answer, "@wesome b!u3". If you customize your answers, be sure you can remember them or keep the answers you come up with in a secure place in case you need them in the future.

If you are prompted with a security question during the changing of a password and you answer incorrectly, your account will be locked. If your account is locked, you will need to contact us for assistance.
Viewing Your Information At-a-glance on the Home Dashboard

When you login to your eServices account, you are always taken to your Home Dashboard screen first. The Home Dashboard screen is where you can find your basic, important information, at-a-glance.



Your information is separated into 4 different sections. You can drill deeper into these sections by clicking the headers. They are:

·        Payments

·        Cases

·        Support Orders

·        Personal Information



Each of these sections is color-coded for your ease of reference. Anywhere else you go within your eServices site, you will be able to easily identify which of the above sections you are in.

·        Green = Payment information pages

·        Blue = Case information pages

·        Red = Support order information pages

·        Yellow = Personal information pages



From the Home Dashboard you can also quickly identify the last payment made or received, and if any of your personal information is missing in our files, and you can update it.
Viewing Your Payments on eServices as the Parent Who is Due Support

If you have received payments on a case, they will be listed on the Payments screen. You will also be able to see the date and the amount of the last payment you received, on any case, in the green Payments section on the Home Dashboard. You will also be able to see the method by which you receive payments (payment card or direct deposit) in this section.



If no payments have been made on any case, this green section and this screen will be disabled and there will be a message indicating no payment information is available.



Clicking on the View Payment Details link in the green section will take you to the View Payments screen where you will have a number of options. If there are no payments to view, the View Payment Details link will not be visible.
Viewing Your Payments on eServices as the Parent Who Owes Support

If you have made payments on a case, they will be listed on the Payments screen. You will be able to see the date and the amount of the last payment you sent, on any case, in the green Payments section on the Home Dashboard. If no payments have been made on any case, this green section and this screen will be disabled and there will be a message indicating no payment information is available.



Clicking on the View Payment Details link in the green section will take you to the View Payments screen where you will have a number of options. If there are no payments to view, the View Payment Details link will not be visible.

Visit the Glossary to learn more about the terms used in this section or on your case.
Viewing Your Payment Details on eServices as the Parent Who is Due Support

Your payment details are listed in a table at the bottom of the Payments page. You can access this page by clicking the View Payment Details link in the green section of your Home Dashboard, or by clicking the Payments link in the left navigation. You may need to scroll down on the page to see it. The default view of payments on this screen is any payments, on all cases, from the last month.

Scroll down to the table at the bottom of the page to view the payments in a table that includes

·        Case number

·        Total payment

·        Payment date

·        Amount sent to you

·        Date sent to you

·        Other



Visit the Glossary to learn more about the terms used in this section or on your case.
Viewing Your Payment Details on eServices as the Parent Who Owes Support

Your payment details are listed in a table at the bottom of the Payments page. You can access this page by clicking the View Payment Details link in the green section of your Home Dashboard, or by clicking the Payments link in the left navigation. You may need to scroll down on the page to see it. The default view of payments on this screen is any payments, on all cases, from the last month.

Scroll down to the table at the bottom of the page to view the payments in a table that includes

·        Case number

·        Total payment

·        Payment date

Visit the Glossary to learn more about the terms used in this section or on your case.
Searching for Specific Payments on the View Payments Page as the Parent Who is Due Support

You can search for payments by a specific case or by a specific date range that you choose and you can print the payments for which you searched.



To view payments on a specific case, click in the drop down titled Case with and then select the name of the other parent whose case you want to view. All cases will be selected by default when you first access the page which displays a compiled view of payments on all your cases.



To view payments in a specific date range, click in the From Date and/or the To Date field. A calendar will appear which allows you to search for payments as far back as two (2) calendar years from the date viewed. To view payments prior to this date, you will need to contact the Clerk of Courts for the county of your order.



Once you have selected the case and/or the date range for which you wish to view payments, click the Search button.

Scroll down to the table at the bottom of the page to view the payments in a table that includes

·        Case number

·        Total payment

·        Payment date

·        Amount sent to you

·        Date sent to you

·        Other

Visit the Glossary to learn more about the terms used in this section or on your case.
Searching for Specific Payments on the View Payments Page as the Parent Who Owes Support

You can search for payments by a specific case or by a specific date range you choose and you can print the payments for which you searched.



To view payments on a specific case, click in the drop down titled Case with and then select the name of the other parent whose case you want to view. All cases will be selected by default when you first access the page which displays a compiled view of payments on all your cases.



To view payments in a specific date range, click in the From Date and/or the To Date field. A calendar will appear which allows you to search for payments as far back as two (2) calendar years from the date viewed. To view payments prior to this date, you will need to contact the Clerk of Courts for the county of your order.



Once you have selected the case and/or the date range for which you wish to view payments, click the Search button.

Scroll down to the table at the bottom of the page to view the payments in a table that includes

·        Case number

·        Total payment

·        Payment date

Visit the Glossary to learn more about the terms used in this section or on your case.
Viewing and Sorting Your Payments in the Payment Details Table

Click on the question mark icons in the column headers of the payments table to reveal short definitions of what that payment information in that column means. You can also sort the table’s results by any of the columns you prefer (e.g., the payment date column), by simply clicking the link in that column header. You will see a little up or down arrow icon in the column header which will indicate whether your column is being sorted by ascending or descending order.

Visit the Glossary to learn more about the terms used in this section or on your case.
Printing Your Payments from the View Payments Page

You can print the view of payments you have in the table at any time. Click the Print Payments button in the upper right section of the screen to print the payments to an Adobe PDF document. You can download this document to your computer or print it to a printer. You will need Adobe Acrobat Reader to open and view this document.

Visit the Glossary to learn more about the terms used in this section or on your case.
Viewing How You Receive Your Payments as the Parent Who is Due Support

If you are receiving payments on a case, then you have a payment method set up. You can view your payment method by clicking on the link titled Payment Method under the Payments section in the left navigation, or by clicking on the tab called How You Receive Your Payments on the Payments page.

At this time, you cannot change your payment method online through eServices. However, there is a link on the How You Receive Your Payments page under the More about Your Payment Receipt Options section, which will open a Child Support Payment Options form that you can print out and mail to us or bring into an office to request a payment method change.
Viewing Your Cases on eServices

If you have one or more cases, they will be listed in both the left navigation under the Cases section or in the blue section on your Home Dashboard titled Cases. They are listed by the name of the other parent on your case.



Clicking on the Cases link will take you to the View Cases screen where all available cases will be listed as well.



Click on the name of the other parent whose case you want to view. The Case Details will open.



On the Case Details screen you will be able to view:

·        Details of your case, including

o   Case number

·        A summary of your case, including

o   Your case status

o   Information about your support order, if available

o   Information about your last payment, if available

·        Your open case actions, including the most recent status of those actions, if available

o   You can view up to the last 5 open case actions on your case, if available

o   You can view up to the last 3 statuses of the actions on your case, if available. Simply click on the status listed in the Action Status column to see more statuses, if available.

·        Your completed case actions, including the final status of those actions, if available

o   You can view up to the last 5 completed case actions on your case, if available

o   You can view up to the last 3 statuses of the actions on your case, if available. Simply click on the status listed in the Action Status column to see more statuses, if available.

Visit the Glossary to learn more about the terms used in this section or on your case.
Viewing Your Support Orders on eServices

Support order information is only available if we are enforcing a support order.

If you have one or more support orders, they will be listed in both the left navigation under the Support Orders section or in the red section on your Home Dashboard titled Support Orders. They are listed by the name of the other parent on your case.



Clicking on the Support Orders link will take you to the View Support Orders screen where all available support orders will be listed as well.



Click on the name of the other parent whose support order you want to view. The Support Order Details screen will open.



On the Support Order Details screen you will be able to view:

·        Details of your support order, including

o   Order date

o   Case number

o   Depository number

o   County of support order

·        A summary of the support order, including the total amount due which includes all amounts due (or owed) that have not been paid as of today. The total amount due does not include any costs owed.

·        Your ordered support information, including

o   Support amount

o   Support type

o   Payment frequency

o   Begin date of the support order

·        Your medical support information, including

o   Whether or not there is medical insurance

o   Responsible person for medical insurance

o   Support amount

o   Support type

o   Payment frequency

o   Begin date of the medical support

Visit the Glossary to learn more about the terms used in this section or on your support order.
Updating Your Address in eServices

You can update your address on file with us at any time using your eServices account. Click on Update My Personal Information in the Personal Information section of your Home Dashboard. You can also click on the Address link under Personal Information in the left navigation section.

When updating your address, it is important to use the official United States Postal Service (USPS) abbreviations and formats so it will be accepted by the USPS for mailing. Look up your address at USPS to make sure it is correct.

Here are some helpful tips when updating your address on eServices:

·        Do not enter periods or commas

·        Do not abbreviate city names

·        Do not use the word “Number” or abbreviation “No”

·        Do not use the words Rural Route or Post Office

Use the abbreviations shown below when updating your address:

If your address contains:
  

Then enter:

Apartment
  

APT

Avenue
  

AVE

Boulevard
  

BLVD

Building
  

BLDG

Circle
  

CIR

Court
  

CT

Drive
  

DR

East
  

E

Floor
  

FL

Highway
  

Highway (do not abbreviate)

Lane
  

LN

North
  

N

Place
  

PL

Post Office
  

PO

Road
  

RD

Room
  

RM

Rural Route
  

RR

South
  

S

South West (or similar direction)
  

SW

Square
  

SQ

Street
  

ST

Suite
  

STE

Terrace
  

TER

Trail
  

TRL

West
  

W
  

Example:

Street: 100 2ND AVE N

Address line 2: APT 150

City: SAINT PETERSBURG

State: FLORIDA

ZIP: 33701

When you update your address be sure to check the button Yes or No for My mailing and residential address are the same. Checking Yes will automatically update your other address for you and save you time. Checking No will leave your other address as it is.

Once you have completed all the appropriate address fields for your update, click the Submit button. The eServices system will verify the address with USPS to make sure it is correct, and if there is a problem, you will receive a warning message with a suggestion for a correct address. If the suggested address from the USPS is correct, click the Copy Address button and you will be taken back to the Address screen. The address will be updated for you. You can then click Submit again to make the update.
Viewing and Managing Your Employment Information on eServices

You can manage your employment information on file with us at any time through your eServices account. Click on Employer under the Personal Information section in the left navigation. The Employers page will open. If you have any employers on file with us, they will be listed on this page. At this time, address information on employers is not displayed on eServices. If you need to add a new employer, please contact us directly to provide that information.

If you are no longer working at a particular employer listed, you can remove that employer from your account by clicking the trashcan icon to the left of it. This action will not automatically delete the employer in our system, but will end date the employment.

If you have questions about managing your employment information, please contact us.
Updating Your Contact Information on eServices

You can update your contact information through your eServices account at any time. Click on Contact Information under the Personal Information section in the left navigation. The Contact Information page will open. If you have contact information on file, it will be displayed on this page. At this time, we only display the following contact information

·        Email address

·        Primary phone number

·        Cell or mobile phone number



To add new information or edit the existing information, click the Edit button. Enter the information and then click Submit.
Switching Your Account View for Parents Who Have a Case in Which They Owe Support and a Case in Which They Are Due Support

If you are a parent who is due support on one or more cases and also a parent who owes support on one or more other separate cases, you will see the option within your eServices account to “View your information as” the other parent. This will save you the trouble of having to sign out of one account and login back in again, and also separates the case information for you for greater ease of use.

The View your information as… link is available in the top right corner of your eServices account, just to the left of the Sign Out link under the main banner.
How to Sign Out of eServices

To sign out of eServices, simply click the Sign Out link in the upper right corner of your account just under the main banner. This will sign you out. After 5 seconds, you will be redirected to the homepage of the eServices website


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